Have questions ?

General questions

---

• Do you provide product support ?

  We focus on the very tools and knowledge customers need to get the most out of the product. We provide support to our clients 24/7

• How can I buy accessories and repairing tools for my items ?

  You can buy accessories and repairing tools for your items through here on our website, through our provided contacts or through any of our social media platforms.

• Who do I need to contact to get support ?

  All contacts provided through our website and official social media platforms.

• Which currencies do you accept and how can I pay ?

  We accept a variety of currencies worldwide and you can pay through Mobile Money, VISA, and Paypal.

• How much do your managed IT services cost?

  It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, CarlSofT will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

---

Technological issues

---

• Does your product work with Linux and Windows ?

  Yes, our products work with both operating systems including -- MAC(Apple), Windows & Linux

• What is covered in your managed services plan?

  Our managed services plan covers 24/7 monitoring and maintenance of your server equipment as well as monitoring and maintenance of your workstations during regular business hours.

• What can your Help Desk assist with?

  Our Help Desk can assist with a variety of issues, such as problems with a Microsoft Office product or other business applications (as long as you maintain a support agreement with the software vendor).

• How do we get hold of you when you have an issue?

  If you’re a current client and have a tech problem, you can call the main office number and speak with an engineer right away. You can also email our engineering team at support@CarlSofT.com. If your issue arises after hours and you are a contracted customer, you can call the after-hours support line and an engineer will answer the phone (or call you right back if you leave a voicemail message).

---

Financial issues

---

• Can I pay monthly with rates ?

  Yes, you can pay monthly with rates which is determined by the product and payment period.

• Do you apply extra charges for payments by bank transfer ?

  No, we don't apply extra charges apart from Bank charges or exchange rates

• How much do I need to wait after the payment ?

  As soon as the payment is successful, delivery is done in the shortest period of time possible.

• What do I do if the payment is unsuccessfull ?

  If the payment is unsucceful, feel free to contact us for support

• Are crypotcurrencies like Bitcoin and Ethereum accepted ?

  Yes, all crypto currencies are accepted.

---